Refund policy

Mystic Moda wants every purchase to meet your expectations. If your order does not feel right, our return process offers a simple way to request a return for eligible items. Please read this policy before submitting a return request.

Return requests may be submitted within 14 days after delivery. Eligible products must remain:

• Unworn
• Unused
• Unwashed
• Free from perfume, makeup, stains, or damage
• Complete with original tags
• Complete with original packaging

Mystic Moda reserves the right to decline return requests for items that do not meet these conditions.

All returns require approval before shipment. Please contact connect@mysticfamily.com and include:

• Order number
• Customer name
• Item name
• Reason for return
• Clear photos when applicable

Our customer support team will review your request and provide return instructions for approved returns. Returns shipped without prior authorization may remain ineligible for acceptance.

Customers remain responsible for return shipping costs unless the product arrives damaged, defective, or incorrect. Mystic Moda recommends using a tracked shipping service for all return shipments. Customers remain responsible for returned parcels until successful delivery at the approved return location.

If your order arrives damaged, defective, or different from the item purchased, please contact Mystic Moda within 48 hours after delivery. Please include:

• Order number
• Photos of the product
• Photos of the packaging
• Description of the issue

Our team will review the request and provide an appropriate solution.

Return requests cannot be accepted for:

• Products showing signs of wear
• Products without original tags
• Products without original packaging
• Gift cards
• Final sale items
• Promotional clearance items
• Personal care products
• Earrings and selected accessories where hygiene regulations apply

Additional product categories may become ineligible for return when stated on the product page.

Exchange availability depends on current inventory. Customers seeking another size or product may contact our customer support team. Available options will depend upon stock availability at the time of the request.

Approved refunds return to the original payment method used during purchase. Refund processing begins after successful inspection of the returned item. Banks and payment providers determine final processing times. Original shipping charges, customs duties, taxes, and similar third-party fees remain outside refundable amounts unless applicable consumer law requires otherwise.

Orders returned following refusal of delivery or failure to complete customs clearance may become subject to return shipping charges, customs fees, handling costs, or administrative deductions before any eligible refund.

Mystic Moda cannot issue refunds for return parcels lost during transit. Customers should retain shipping receipts and tracking information until the return process reaches completion.

Questions regarding returns or exchanges may reach our customer support team at:

Email: connect@mysticfamily.com
Website: mystic.moda